Privacy policy

Who we are

This shop is operated by Ana Oliveira ("we", "us", "our"), based in Spain. You can contact us at anamdossantosoliveira+loja@gmail.com regarding anything in this policy.

What information we collect

When you place an order, we collect the information needed to fulfill it: your name, email address, shipping address, and phone number (required for international deliveries by the carrier). We do not collect or store your payment card details — these are handled directly and securely by Stripe, our payment processor.

How we use your information

We use your information only to:

Process and ship your order

Contact you about your order (confirmations, shipping updates, issues)

Respond to any questions or requests you send us

Comply with legal and tax obligations

We do not use your information for marketing unless you have separately and explicitly opted in (e.g., by subscribing to an email list), and we never sell or share your personal information with third parties for their own marketing purposes.

Third-party services

Our shop is built on Big Cartel, which hosts our store and processes order data on secure servers. Payments are processed by Stripe. Both companies have their own privacy policies and GDPR compliance measures in place. We recommend reviewing:

Big Cartel's privacy policy: bigcartel.com/privacy

Stripe's privacy policy: stripe.com/privacy

Data retention

We retain order information for as long as necessary to fulfill legal, accounting, and tax obligations (typically several years, as required by Spanish and EU law).

Your rights (GDPR)

As we are based in the EU, you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data (subject to legal retention obligations)

Object to or restrict certain processing

Request a copy of your data in a portable format

To exercise any of these rights, contact us at anamdossantosoliveira+loja@gmail.com.

Our shop platform (Big Cartel) may use cookies necessary for the site to function (such as remembering items in your cart). We do not use cookies for advertising or third-party tracking.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.