Shipping and delivery

Shipping & Delivery Policy

Processing time :

All orders require a minimum of 2 business days for processing after confirmation, before being handed to the carrier.

Packaging :

Textured paintings (with modeling paste or relief work): shipped mounted on their wooden stretcher, inside a protective box with corner protectors and a spacer between the bubble wrap and the textured surface — never rolled, to protect the integrity of the raised surface.

Flat, non-textured paintings: may be shipped rolled in a protective tube when appropriate, at a reduced shipping cost.

Shipping rates :

Iberian Peninsula (Spain & Portugal): €50 (up to 6 business days)

Rest of Europe: €200 (up to 15 business days)

North America: €270 (up to 15 business days)

Rest of the world (Asia, Oceania, Africa, Middle East, Latin America): Shipping outside Europe and North America is arranged on a case-by-case basis due to significant variation in cost. Please email anamdossantosoliveira+loja@gmail.com before placing your order, and we'll provide a shipping quote.

Customs & Import Duties :

Orders shipped outside the European Union (Rest of Europe outside the EU, North America, and Rest of World) may be subject to customs duties, import taxes, or fees charged by the destination country. These charges are the buyer's responsibility and are not included in the shipping cost or item price.

Delivery times :

Estimated delivery times above are provided by the carrier and are estimates, not guarantees. While we always dispatch on time and provide tracking so you can follow your order every step of the way, delays caused by the carrier, customs processing, strikes, extreme weather, or other circumstances beyond our control are not our responsibility. We are happy to help you follow up with the carrier if a delay occurs.

Insurance :

All shipments are fully insured. In the unlikely event that your artwork arrives damaged, please do not return it — simply contact us within 48 hours of delivery with clear photos of the damage and the packaging. We will file the insurance claim on your behalf and issue a full refund once it is processed. If the carrier requests a physical inspection of the item, this will be arranged and paid for directly by the carrier/insurance, at no cost or inconvenience to you. Neither the buyer nor the seller is responsible for damage occurring in transit — this is what the included insurance is for.

International shipments :

A recipient phone number is required at checkout for international deliveries, as requested by the carrier.

Tracking :
Tracking information is provided for every order once it has been dispatched.